faq


what is Madjé’s Cookies?

Madjé’s Cookies is a subscription cookie box that specializes in one of a kind cookies. We deliver our cookies across the US in a monthly subscription box also available as a one-time purchase.

what can I expect from the monthly cookie box?

Our monthly boxes all contain 3 flavors:

  • 2 classic flavors that do not change (Chocolate Chip, Snickerdoodle)
  • 1 bold flavor that changes every month.

Each box provides 12 small cookies per flavor, for a total of 36 small cookies.

how do you pronounce Madjé?

Mad - Jay

how can I find out about the bold flavor of the month?

To stay updated on the monthly flavor, sign up to our newsletter. We only send one email a month to let you know about the new cookie box and its bold flavor.

are the cookies vegan?

Not yet! We're working on recipes that will be plant based and delicious for all.

when should I subscribe to get the current month’s box?

You can subscribe between the beginning and the last week of the month to get the current month’s box. Subscribing outside of that time period will start you off with the following month’s box.

when do subscriptions renew?

You will be charged for your subscription every month on the same day you subscribed.

I only want to make a one-time purchase. When can I order my box?

Assuming you are subscribed to our newsletter, you will receive an email that will update you on the new box. You will then have until the last week of that month to place your order.

Ex: The January box will be available as a one-time purchase from January 6th until January 17th.

the website says the boxes are sold out but I am a subscribed member. Will I still get my box?

Yes! Boxes only sell out for one-time purchasers.

when are new boxes announced?

Boxes launch on the second Monday of the month. An email will be sent to your inbox with details about the monthly flavor.

when do boxes ship?

Boxes ship on the last Friday of every month. You will receive an email confirming shipping with a tracking label. We use expedited shipping for all boxes so shipping costs will vary based on your location.

my box never made it?

Once your box ships, it is in the hands of the postal service. If it gets lost, we will work with you and the postal service to get a refund then send you another box.

where do you ship?

We ship across the US.

refund and return policy?

All sales are final and non-refundable. If you are not pleased with your cookies, please email us at team@madjes.com and we will do our best to provide better cookies.